Supprt This Action Requires a Lock Please Try Again!
Error: This activity requires a lock. Please endeavour once again
Hi!
I cannot post internal notes, every bit soon as I starting time typing i get the following message: " Your lock is expiring presently.
The lock you lot hold on this ticket volition expire soon. Would you like to renew the lock?"
Then, when clicking on Post Annotation, I get:
"This activity requires a lock. Please effort again"
I only upgraded to V1.10-RC3
Tin not found daylight in osTicket i.10
How-do-you-do,
I Have problem with the daylight fourth dimension.
I read in the forum and i institute that i need to check the "daylight" box bat i tin can not found it on osTicket 1.x.
Where can i found it ?
Thank'south.
no me sirve el parche de idioma español
Buenos tardes
instalo el parche de idioma español hay una Funciona mí, Cuando lo agrego la pagina se pone en blanco, y elimino el parche y de nuevo se restaura.
Me pueden Ayudar por favor.
Tengo la versión instalada
osTicket (v1.9.14)
Incraese Zipper Size (php.ini already updated)
Like many users on this forum, I'm having problem increasing the maximum zipper size of rend users. I accept updated our php.ini file and ensured that the custom settings were reflected in the output of phpinfo(). Unfortunately, aught has inverse in the admin console and we are unable to update the maximum zipper size.
I read somewhere that you demand to restart your web server, only that's not an options for u.s. since nosotros are using a shared hosting surroundings. How tin we brand OS Ticket recognize the updated PHP settings? Or am I missing a step somewhere?
Attachment via API, using PHP
Howdy,
I did equally in the demo:
# Originally authored by jared@osTicket.com
# Modified by ntozier@osTicket / tmib.internet
# Attachments fixed by ddhnote@gmail.com
but I become HTTP lawmaking 404 ( if I ignore the attachment choice, all is skilful )
Delight advice,
Daniel
Cannot give name to user
Hi! I'm brand new to osTicket, looking to use it to continue track of my own personal projects and tasks with related attachments so that I can view relevant information later on on.
I accept a new install as of last nighttime and I ready up a couple of users, just I cannot seem to set a name for them.. I've tried everything that I know to practice, then I can simply imagine that it's a bug? The attached screenshots should give a very precise demonstration of what's happening.
Reply to example by e-mail does not e'er update case.
Running
v1.9.14
When user updates case by email, the case os not always updated. Isn't information technology supposed to become from "answered" to "open" and update the case when replying by e-mail?
I think it might be considering of an international prefix in the subject (SV: instead of RE:)
But a guess...
Regards, Lars.
Opening ticket hangs in browser
Whenever I click on a ticket link (that leads tohttp://myhost.com/scp/tickets.php ), the screen goes greyed,, an orange progress bar appears at the top and hangs half way through. Hitting ESC or refreshing the page does complete the screen and opens the ticket...
This behavior started after updating from ane.6 to 1.9
Thanks
searching tickets
Howdy all,
used version: 1.9.12
I have some issues concerning the serach part:
- it seems that it is searched for whole keywords and not for substrings. Is that true?
- it seems that just keywords of a length that is at least four characters. Is that truthful?
- keywords are OR-combined in the search. Is it possible to combine them with AND?
- it is only serched for the full keywords. Is it possible to search for substrings?
- is it possible tor search for strings instead of keywords?
Thanks in advance!
brk
Having issue to setup electronic mail for OST
OST version: v1.9.14
I am trying to setup Fetching Email via IMAP or Popular with my business email that is setup with gmail.
But subsequently all setup, i'm getting this message .
POP3 connection broken in response
This is the setup I have now: HostnamePort NumberMail Box Protocol — Select protocol — IMAP + SSL IMAP POP + SSL PopularFetch Frequency minutes Emails Per Fetch emails
Whatever Thought what might cause the outcome and what I demand to do to solve information technology?
Unable to lock the ticket.
Hello,
Just moved Bone installation from one server to some other (copy os folder and dump/restore db) and on new one receive field of study then try to answer to ANY ticket!
osTicket v1.x-rc.3 (907ec36) — Up to engagement
Server nginx/1.ix.11
MySQL v.5.49
PHP v.6.21
all needed php extensions are installed
ost_lock table is empty
lock_id column at ost_tickets table is zero for all records...
can someone help me?
Create ticket from e-mail
Hi,
I actually hope someone answers this query of mine.
I set up osTicket (v1.9.14) and email is working fine.
OsTicket system is able to send e-mail/alerts to clients and the admin later on tickets are created.
I desire the functionality where the system should automatically create a ticket if my client sends an e-mail to : support@partnet.ma
It should automatically create a ticket in the system and this customer should as well get a usual reply with the ticket number
So, basically I want both methods: ticket creation via web and ticket cosmos by sending email to support@partnet.ma
Kindly assist me at the earliest.
Thanks a lot
Hassan SALMANE
Rich-Text-Editor - undefined
How-do-you-do everybody
We have our osTicket updated from ane.7.0 to ane.9.fourteen.
When I click on table, everything is undefined.
Does anyone take any thought why?
all-time regards
osTicket-Version v1.ix.fourteen (8b927a0) — Up to date
Server-Software Apache
MySQL-Version v.5.39
PHP-Version 5.five.16
PHP-Erweiterungen
gdlib Yeah Wird für die Bildmanipulation und PDF-Druck verwendet
imap YES Wird für den E-Post-Abruf verwendet
xml Yep XML API
xml-dom Yep Wird für die HTML Email-Verarbeitung verwendet
json Yeah Verbessert die Leistung beim Erzeugen und Verarbeiten von JSON
mbstring Yep Dringend empfohlen für nicht-westeuropäische Sprachinhalte
phar YES Dringend empfohlen für Plug-ins und Sprachpakete
fileinfo YES Wird verwendet, um Dateitypen für Uploads zu erkennen
PHP-Einstellungen
cgi.fix_pathinfo "ane" wird empfohlen, wenn AJAX nicht funktioniert
date.timezone Eine Standard-Zeitzone festzulegen, wird dringend empfohlen
Datenbankinformationen und Nutzung
Installierte Sprachpakete
Deutsch (High german) — de_DE Verifiziert
Version: 145919, Erstellt: Mon, 28 Mar 16 20:25:31 +0000
Adding existing users to existing organizations
Am I doing this all incorrect? I have a fairly new osTicket gear up. I accept some users installed and have created some organizations. What I can not figure out is how to add users to an arrangement once the user and organisation are created. Also is information technology possible to move a user from one organisation to another without moving their old tickets? ie: Employee moves from one client company to another....
Send email ticket warning to Team
hi, please help me with this,
i create 5 agents, those agents was assigned to a department and a Team.
now, I create a help topic, I assigned this topic to that section and in Auto-Assign to I assign to the TEAM and when a ticket has been created the alert is not sent to the Team members.
Merely if I select Unassigned, the email transport to the all Section members and they become the email.
At present I need to create different Teams, some Agents are in multiple Teams.
what I have to do to send the alert to the Team and not to the Section.
or how to assign an Amanuensis to multiple Departments.
Questions about ticket transfer.
I use osTicket 1.9.14 - PHP 5.4 and am facing some problems, my scenario is as follows:
- Section 1 -> Agent ane
- Department ii -> Agent 2
The "Department i" is main, then all tickets will starting time laissez passer through information technology, and and then be transferred. When a client creates a ticket information technology is going to the "Department 1" when the "Amanuensis i" the "section 1" transfers the ticket without giving any response, the ticket is transferred to the "section two" and members of " department 2 "receive a notification that the ticket was transferred to them, now the" agent 1 "the" department i "give an reply to the ticket earlier transferring it, the ticket and automatically assigned to the" agent 1 "considering it who gave the respond and after that when the "agent 1" volition transfer the ticket to the "department 2", the ticket fact be attributed to the "agent ane" members "department ii" did not receive the notification past email that the ticket was transferred to them in the department 2.
- What it is needed for the "department 2" receive message "alert transfer" even if the ticket is assigned to the "first amanuensis" section 1 "?
- Is there any way ticket be transferred and assigned to the department at the same time for the "Agent ane" no longer have access to the ticket?
Cheers for attending.
Bug: Editing Pages in HTML mod wont save
Editing Pages in HTML mod wont save. Merely if you click html and and make changes and then switch back it will save correctly
Change next ticket_id
Hullo,
Is information technology possible to change the side by side ticket_id in the php, equally I have reset all of my tickets, and the ids and numbers don't friction match.
Many thanks
SMTP Mail Sending Problems
Howdy Guys, any help is appreciated.
I'grand running the latest osTickets v1.9.14
I'm having some issues when trying to ship emails through SMTP.Unable to email via SMTP:outlook.office365.com:25 [sales@part-box.co.united kingdom] Failed to set sender: sales@part-box.co.great britain
[SMTP: Invalid response lawmaking received from server (code: 530,
response: five.7.57 SMTP; Client was not authenticated to transport bearding
postal service during MAIL FROM)]
When I respond to a Gmail/Part 365 e-mail address, it all works fine.
Sending to a hotmail accost just doesn't work and I get the in a higher place error in my logs.
the accost sales@part-box.co.britain is a shared mailbox, but I have definitely had it sending/working to all e-mail addresses in the by.
Information technology's but randomly stopped working to some address'
I ran a diagnostic test e-mail in osTickets and information technology came back fine. I've too tried other email addresses with office365 liscenes, notwithstanding no luck.
Could this be a hotmail retrieving effect?
Default MTA: sales@office-box.co.uk
SMTP status: enabled
Hostname: outlook.office365.com
Port: 25
Authentication: No
Running PHP Ver 5.six.19
Kind Regards,
Sam
Email Updates to tickets issues
osTicket ver 1.9.14
I have 2 issues regarding email updates to tickets:
- Amanuensis email replies to a ticket are not appearing in the client view of the ticket. The attached screen shots are of the same ticket, but from both the agent and client view.
- The email replay displays in the amanuensis view of the ticket.
- The client besides fails to receive a notification that the ticket has been updated.
Can yous delight assist me in identifying why customer and agent versions of the ticket differ, especially when the entries are from email and not the spider web UI. Customer Replies to a closed ticket does not Re-open up the ticket.
Our setup is based on e-mail pipage. Email flows and routes correctly. However if a ticket is closed and the customer replies via electronic mail, the ticket does not re-open nor does the agent get notified. If the client replies to the ticket to through the web UI, then the ticket reopens I accept checked other forum posts about swapping cheque marks in 'Manage->Lists->Ticket Statuses->Items-Airtight-Properties'. I tried it and did not go the desired results. The swap resulted in a new ticket being created.
As an additional request. Is it possible to change the status of a ticket based automatically on the email that posts the update? For example; I have two statuses. WaitingOnClient and WaitingOnAgent. I would like to accept the ticket status changed to "WaitingOnClient" when and amanuensis emails and update or "WaitingOnAgent" when a client emails (posts via the UI) an update.
Source: https://osticket88.rssing.com/chan-65553956/all_p6.html
0 Response to "Supprt This Action Requires a Lock Please Try Again!"
Postar um comentário